Returns and Refund Policy

We hope you are fully satisfied with your Smartcall product(s) however in the unlikely event that the product(s) is unsuitable or that you are not fully satisfied please follow the returns procedure below.

RETURN OF GOODS (EXCLUDING AIRtime)

Should you wish to return your order following delivery you may do so by informing us within 3 working days of receipt of delivery. Goods must be returned to us and we ask that you take reasonable care when handling the goods and return the goods to us unopened, unused and in their original packaging.

Please confirm your intent to return the order by calling Customer Services on 011 507 4789 within 3 working days of receipt;

The cost of returning the goods once delivered is at your own cost and risk;

We are not responsible for any loss or damage to any returned goods in transit and as such, we recommend that you return the goods through a recorded delivery service.

The faulty product(s) have to be packed in the original packaging with your invoice and into a shipping box to protect the products during transit. You can return goods to our warehouse in Dunkeld. The delivery address is 15 Eastwood Road, Dunkeld, 2196. Please mark the goods for the attention of Online Store Returns. We will send you a confirmation e-mail once we receive the product(s). Once we have confirmed with our suppliers that the goods are faulty we will replace the product(s). We cannot guarantee that we will be able to supply the same model. If we cannot replace the same model we will credit your account. You can cancel your order prior to the point at which it is shipped for delivery.

If returned goods are lost or damaged in transit, we reserve the right to charge you for any loss or damage.

Where we have agreed to the return of goods, these goods must be returned within 14 days of the notice of intent.

In the unlikely event that the goods do not conform to these terms, please let us know as soon as possible by contacting Customer Services on

Tel: 011 507 4789
Fax: 086 670 2654
Email: mailto:support@smartcall.co.za